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  • Get Active In NZ

    10 Sporting activities that should be on your New Zealand bucket list that all covered automatically with your Easy Travel Insurance travel cover.

    Posted on May 27, 2021

Travel Insurance Claims

How to claim

If something goes wrong and you need to make a claim, please check your Product Disclosure Statement so you know the documents you will need to make a claim and contact us as soon as possible.  

If something has been stolen, you will need to ensure it is reported to the police and your transport provider (if applicable). 

If you require hospitalisation, if your medical expenses will exceed $2,000 or if you want to return early, you or someone on your behalf should phone our emergency assistance team as soon as possible. 

The easiest way to make a claim is online, you can make a claim here.

You will need to submit documentation to support you claim, like receipts or police reports.  You can start your claim without this and submit them later, but your claim cannot be processed without them.

We will respond to or settle your travel insurance claim within 10 working days from the time we receive it.

World Events and Claim Advice

For the latest travel alerts that might impact your travels, please visit our World Events Claims Advice page.

If you will be travelling to or are already in a region mentioned in our claims advice, please read through the applicable documentation to find out how your travel plans could be affected and what the benefits available from your travel insurance policy may be. 

Should you have any questions, please contact our claims team on 1300 728 822

  • Get Active In NZ

    10 Sporting activities that should be on your New Zealand bucket list that all covered automatically with your Easy Travel Insurance travel cover.

    Posted on May 27, 2021
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Limits, sub-limits, conditions and exclusions apply. Easy Travel Insurance is administered by Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) on behalf of the product issuer, Zurich Australian Insurance Limited [ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined Financial Services Guide and Product Disclosure Statement before deciding to buy this insurance. For information on the Target Market and Target Market Determination for these products, contact Cover-More on 1300 77 88 22. eReliance Pty Ltd (ABN 48 147 939 277 ) trading as Easy Travel Insurance will arrange for the issue of Easy Travel Insurance policies.

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